Online Coaching Terms + Conditions

MINIMUM COMMITMENT

Online coaching services provided by Luxe Movement are specifically designed for each individual and their goals. 

You are required to complete a minimum 12-week commitment. If you choose to cancel during this period, you will be required to pay the minimum commitment.

After the 12-week period, all services will continue on a weekly basis unless a cancellation request is processed.


PAYMENT

You will be required to pay for your services via Newie/Stripe/Apple Pay Direct Debit. 

You will receive a payment link for your selected services, containing the agreed-upon price. By clicking the payment link and completing your initial installment, you’re confirming your acceptance of the specified price. 

Your coaching service fee will be debited from your account weekly. Please note that a 2.9% surcharge + $0.30 transaction fee may apply. 

You agree to the weekly/monthly payment frequency and confirm that you will always have sufficient funds in your bank account to cover your service fee. If you have insufficient funds on a reoccurring basis, it may result in termination of future services. 

We may at any time, at our discretion, adjust the cost of your online coaching at the end of your minimum commitment period. If this is to occur, we are required to provide you at least 14 days’ notice in writing to your nominated email address. This will come into effect in your next payment following the end of the notice period


CANCELLATION 

If you choose to cancel your services during the minimum commitment period, you will be required to pay out your remaining balance. 

Following the minimum commitment period, Luxe Movement requires 30 days notice to cancel your online coaching service. This is to be provided in writing to info@luxemovement.co 

Luxe Movement is understanding of exacerbating circumstances and has the authority to waive cancellation fees under suitable circumstances.  

PAUSE PERIODS 

Luxe Movement is understanding of personal commitments and holidays. Therefore, you are able to request a pause period of your online coaching service. If you pause during your minimum term commitment this will extend the minimum period and will not take time out of it.

A pause period of 30 days is approved over a 6 month period. You will be required to give 14 days’ notice to this pause. 

CHECK-INS

Consistent check-ins serve as a pivotal component of your coaching journey with Luxe Movement. You are responsible for ensuring that your check-in is completed every week on the allocated check-in day and time. You understand that if check-ins aren’t completed by the deadline, you will have to wait up to 48 hours OR until the following week to receive a response. 

Luxe Movement provides 3 x weekly check-in calls which are mandatory to attend at least once per week in the first month & at least 2 calls per month over the 2nd & 3rd month In order to qualify for the MBG. You are also required to complete your weekly check-ins, track food & complete workouts via the coaching app to qualify for MBG.

PRE-HEALTH REQUISITES 

You are required to disclose of any pre-existing medical conditions and/or disability. 

During your time with Luxe Movement, you understand that you will be undertaking lifts and physical activities that provide risks including heart stress and musculoskeletal injuries. 

Luxe Movement will provide techniques, advice, and instructions as to how to complete physical activities. 

You understand that you have the responsibility to adhere to any advice given by Luxe Movement. You agree that you will not hold Luxe Movement liable for any injuries or medical conditions that may occur during your training or outside of your training. 

Additionally, you acknowledge and agree that a doctor’s referral may be required to commence or resume training if a change in your condition and/or physical health has occurred. 

If the above is to occur, you are to inform Luxe Movement immediately.

NUTRITION

You must provide Luxe Movement with any dietary requirements before receiving any generalised advice, however it is solely the responsibility of yourself to ensure you are not eating foods that you are allergic, intolerant or unable to eat for any other medical reason.

Luxe Movement will help align your goals with your body composition and nutritional needs. Further information surrounding your nutrition and wellbeing should be sought from a medical professional such as a registered dietician and/or general practitioner and is solely your responsibility to seek. 


WELLBEING

You understand that Luxe Movement is not an accredited psychologist and is not able to assume the role of a professional medical practitioner. Coaching services with Luxe Movement will include general mindset improvement activities. 

It is extremely important to advise Luxe Movement truthfully regarding stress levels and mental health throughout coaching, as these can have a detrimental impact to your health, especially if Luxe Movement has you in a calorie deficit. Luxe Movement will accommodate your needs by tweaking your training program and macro intake. 

Luxe Movement encourages you to access professional help for mental health and wellbeing and highly recommends this to all clients, as the journey to optimal health involves becoming strong, both physically and mentally. 

LIABILITY 

By signing up to Luxe Movement and/or attending classes, events, activities and other programs, and/or using the gym facilities and equipment, you hereby acknowledge and agree that there are certain inherent risks and dangers of strenuous nature within your training programs.

You understand and agree that you are strongly recommended to consult a doctor prior to commencing a new training and nutrition regime.

You understand and agree that you are voluntarily choosing to participate in an intense physical exercise program. You are aware that such intense physical exercise holds the possibility of adverse physiological occurrences including, but not limited to, abnormal blood pressure, fainting, heart attack or death.

You agree to not hold Luxe Movement, its instructors, members or employees liable for any injury that you may incur throughout your program. You agree that you are solely responsible for any costs or damages that you may incur.

You understand that results are not guaranteed, and it is solely your responsibility to ensure you are following the guidance of your program to assist in achieving results.

COMMUNICATION 

Luxe Movement expects that you will respond to them in a timely manner. You are expected to be timely and polite. 

Luxe Movement will not tolerate abusive or derogatory comments towards the Coach and/or the Coaching clientele on social media or any other media outlets.

You understand that any use of the above will result in termination of your coaching agreement with no refunds. 

You agree not to promote violence, humiliate, threaten, harass, discriminate, or anything in this nature on social media and/or towards your Coach and other clients. 

EXPECTATIONS

Luxe Movement expects you to take your training sessions seriously and display a high degree of caution and safety when performing exercises.  

If you are unable to attend a check-in call, please ensure you are notifying Luxe Movement within a timely manner and that you adhere to the clauses outlined in this agreement.

If you choose not to follow the above, Luxe Movement has the right to stop engaging services with you immediately.

Whilst Luxe Movement will be there to support you, it is your sole responsibility to ensure you are completing your program to achieve maximum results.

PHOTOS + VIDEO RELEASE

Luxe Movement may use videos and/or photos of the client on their social media pages to market Luxe Movement and promote services. 

At any time, the client may advise Luxe Movement that they feel uncomfortable with the sharing of their photos and/or videos. Luxe Movement will be understanding of this choice.

Luxe Movement does not supply compensation for posts.

PRODUCTS/ SERVICES

If you are provided or purchase a product/ service including but not limited to e-books, meals plans, nutrition guides, spreadsheets, app guides, etc you understand that you are not permitted to copy or distribute it. 

If you have been found to do so, your entitlement to our services will be instantly removed.

INTELLECTUAL PROPERTY AND OWNERSHIP

You understand that you cannot copy, publish or reproduce any intellectual property inclusive but not limited to the Business logo and trademarks, the website, products, e-books or any other resource provided to you by us. 

DEFAMATION 

You understand that you are solely responsible for your progress with Luxe Movement. You agree to listen to advice provided by Luxe Movement.

You agree that you will not defame Luxe Movement if you do not receive your expected results. You understand that achieving your results is solely your responsibility.

EMAIL MARKETING 

Upon signing up for online coaching services, you hereby consent to being added to the email mailing list of Luxe Movement. You acknowledge that you may receive promotional and informational emails from Luxe Movement, and may opt-out of the mailing list at any time by following the unsubscribe link provided in the emails. 

Luxe Movement agrees to protect the privacy of your personal information and will not sell or share your information with third parties for marketing purposes without your explicit consent.

CONTRACT AGREEMENT

By signing this agreement,

  • I acknowledge and agree to the non-refundable sign-up fee prior to commencing services. 

  • I acknowledge and understand the minimal contractual term and cancellations processes pertaining to this period. 

  • I acknowledge the cancellation periods and billing processes involved in Online Coaching, inclusive of additional and reoccurring surcharges. 

  • I agree to uphold this financial commitment to Luxe Movement.

  • I acknowledge and agree to the notice period and timeframes in relation to Pause Periods in Online Coaching Services.

  • I acknowledge and agree to the terms relating to late check-ins.  

  • I acknowledge that actions taken regarding my training nutrition are entirely my responsibility and liability does not fall to Luxe Movement.

  • I acknowledge that as a prerequisite I have provided Luxe Movement with all the required and necessary medical information for my safety and overall well-being whilst undertaking the coaching service. 

  • I acknowledge that I will listen and be truthful about how I am feeling and overall well-being whilst on the coaching service.

  • I acknowledge that Luxe Movement will do everything reasonable to keep me accountable to my goals, however, I am solely responsible for this duty. 

  • At any time during this coaching agreement, it is the sole responsibility of myself to have general check-ups with my practitioners and health services and give any feedback to Luxe Movement about how I am presenting. 

  • I acknowledge and understand the photo and video release conditions and will advise Luxe Movement if I do not want my photos and/or videos to be displayed for marketing.

  • I acknowledge and agree to be added to the email mailing list of Luxe Movement and to receive promotional and informational emails. I understand that I may opt-out of the mailing list at any time by following the unsubscribe link.